No Records Found - Error

How to Fix the "No Records Found" Error on VaultN

If you're encountering the "No Records Found" error on VaultN, don't worry—this issue is likely due to an outdated cache in your browser. In December 2024, we updated our identity server, introducing a new authentication mechanism that requires clearing your browser cache for the system to work correctly. Below, we'll guide you through the process of clearing your cache on different browsers.

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Clearing your browser cache and cookies will log you out of most websites and may result in the loss of saved data, such as site preferences and autofill information. Ensure that you have backed up important login credentials before proceeding.

Alternative Solution

If you do not want to clear your entire browser cache and cookies, you can try using Incognito Mode (Private Browsing) in your browser, which prevents caching issues without affecting your saved data. Another option is to clear only the site data related to VaultN in your browser settings.

Clearing your browser cache and cookies will log you out of most websites and may result in the loss of saved data, such as site preferences and autofill information. Ensure that you have backed up important login credentials before proceeding.

Clearing Browser Cache

Google Chrome

1. Open Chrome and click on the three-dot menu in the upper-right corner.
2. Select More tools > Clear browsing data.
3. Choose All time as the time range.
4. Check Cookies and other site data and Cached images and files.
5. Click Clear data.
6. Restart Chrome and try logging into VaultN again.

Mozilla Firefox

1. Open Firefox and click on the menu button (three horizontal lines) in the top-right corner.
2. Select Settings.
3. Navigate to Privacy & Security.
4. Scroll down to Cookies and Site Data and click Clear Data.
5. Check both Cookies and Site Data and Cached Web Content.
6. Click Clear and restart Firefox before trying VaultN again.

Microsoft Edge

1. Open Edge and click on the three-dot menu in the upper-right corner.
2. Select Settings > Privacy, search, and services.
3. Under Clear browsing data, click Choose what to clear.
4. Select Cookies and other site data and Cached images and files.
5. Choose All time as the time range and click Clear now.
6. Restart Edge and try logging in to VaultN.

Safari (Mac)

1. Open Safari and click on Safari in the top menu.
2. Select Settings > Privacy.
3. Click Manage Website Data, then select Remove All.
4. Confirm by clicking Remove Now.
5. Restart Safari and try accessing VaultN again.

Mobile Browsers

For Chrome or Firefox on mobile devices:

1. Open the browser settings.
2. Find Privacy or Site Settings.
3. Select Clear browsing data.
4. Ensure that Cookies and site data and Cached images and files are checked.
5. Clear the data and restart the app.

Conclusion

After clearing your browser cache, you should be able to access VaultN without encountering the "No Records Found" error. If the issue persists, try using an incognito or private browsing mode, or contact our support team for further assistance.